At She Elegances, operated by Lunaris Flow Technology, we understand that plans can change. Whether you’ve had a change of heart about a statement necklace or realized a pair of sunglasses isn’t quite right, we strive to make canceling an order simple, transparent, and hassle-free.
For clarity, “we,” “our,” and “us” refer to Lunaris Flow Technology, while “you,” “your,” or “customer” refer to our valued shoppers. By placing an order with us, you agree to the guidelines outlined below. We encourage you to review this policy carefully to understand what to expect if you choose to cancel an order.
Our goal is to keep your experience smooth and stress-free, even if your plans change. We value your trust and aim to make every interaction supportive and straightforward.
We understand that you may sometimes reconsider after placing an order. If your order has not yet been shipped, you can cancel it within 24 hours of placement. You may also request cancellation at any time before dispatch, provided it is still within that 24-hour window. Acting promptly ensures a smooth process.
To request a cancellation, email our customer support team at lunariflowtechnology@gmail.com and include your order number and reason for cancellation
Our team will review your request and confirm whether your order is eligible. If approved, a full refund will be issued to your original payment method, typically within 5–7 business days.
We aim to make cancellations quick and stress-free, giving you the flexibility and confidence you deserve.
Once your accessories have left our warehouse and are in transit, cancellations are no longer possible. However, you may still return the items once they are delivered, provided the return meets the conditions outlined in our Return and Refund Policy.
We want you to shop with confidence. Even when cancellation is no longer available, our return process ensures your satisfaction and peace of mind.
Once an order is placed, we are unable to modify it. This includes:
Changing or updating products
Editing the shipping address
Correcting contact details
If you notice any errors, the best option is to cancel the order within the eligible timeframe and place a new one with the correct information.
We understand mistakes happen, and this process ensures your order is accurate and reaches you without issues.
If you have questions or need assistance with canceling an order, our team is here to help. Contact us at lunariflowtechnology@gmail.com, and we’ll guide you through the process and provide prompt support.
At She Elegances, we aim to make every step of your shopping journey simple, transparent, and reassuring. Please don’t hesitate to reach out—your requests will always be handled with care and efficiency.
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